Case Study
Complete Commerce Simplifies Payments for a Leading Global Fuel Retailer
TNS Complete Commerce – Enabling a Unified Payments Experience Across Fuel and Convenience Sites
A leading global fuel and convenience retailer needed to modernize its legacy payment infrastructure across more than 700 forecourt and in-store locations. The retailer partnered with TNS to deploy TNS Complete Commerce, transforming its payment environment into a unified, secure and future-ready platform with faster deployments, broader acceptance and accelerated innovation.
What the retailer had...
- Legacy terminals nearing end-of-life
- 3G network dependency
- Multiple payment vendors and acquirers
- Limited payment acceptance
- Operational botttlenecks for updates
- Compliance and security complexity
What Complete Commerce delivered...
- 8,000 future-proof Android terminals
- Modern 4G-ready connectivity infrastructure
- Single accountable managed service
- Digital wallets, QR, fleet, loyalty and alternative payments
- Remote zero-touch provisioning and scaling
- PCI DSS, P2PE, PCI PIN, PCI PTS v6.x and ATEX readiness
Business Challenge
Built on legacy hardware and a fragmented vendor ecosystem, the fuel retailer's payment infrastructure struggled to meet modern customer expectations.
- Limited acceptance of digital and alternative payment methods causing increased checkout friction
- Dependency on outdated technology causing increased risk of downtime and difficult to source hardware replacements
With security and compliance obligations intensifying, multiple providers and aging systems created exposure across both indoor and outdoor payment devices. Manual update processes created long upgrade cycles, requiring on-site servicing that consumed time and increased operational costs.
The impending 3G network shutdown risked service continuity, placing added urgency on replacing devices and securing connectivity. To scale efficiently and meet future growth plans, the retailer needed a trusted global partner capable of replacing legacy systems with a fully managed, secure and future-proof payments platform.
Solution
The retailer selected TNS Complete Commerce, a cloud-native, fully managed solution that unifies acceptance, secure connectivity and payment orchestration across all fuel and in-store touchpoints.
Within just nine months, TNS:
· Deployed 8,000 Android-based terminals across more than 700 sites
· Provided acceptance for traditional cards, digital wallets, QR-based payments, fuel and loyalty cards, including Google Pay, Apple Pay, Alipay, WeChat Pay, GrabPay, Boost and Touch ’n Go
· Delivered a new outdoor payment experience
· Completed nearly three times faster than the two-year industry standard
Complete Commerce also consolidated five separate platforms into one managed service. Security was embedded at every level, meeting PCI DSS, PCI P2PE, PCI PIN and PCI PTS v6.x standards and achieving ATEX compliance for forecourt environments.
Remote software updates reduced upgrade cycles from 4–5 hours to 15 minutes, while innovation timeframes were cut from 12 weeks to a single day. Physical terminal replacement times were reduced to 15–20 minutes.
Why Fuel Retailers Choose TNS
- Multi-layer security.
- Highly available.
- Specialist guidance.
- Complete scalability.
- Cost efficient.
- 24 x 7 x 365 global expert support.
TNS is a global leader in providing full-stack, modern and secure payment solutions, offering managed services to more than 1,400 organizations in over 50 countries.
TNS Complete Commerce is an award-winning full-stack payment and network solution that enables enterprises to accept any transaction at terminals and online, connect POS terminals and retail stores with our managed network service solutions and orchestrate payment transactions via our cloud-native platform.
Fuel Retail Solutions
Network Connectivity
Payment Orchestration
Complete Commerce
What You Gain
Stop Revenue Leakage
Future Proofing the Customer Experience
Optimizing Operations and Costs
Case Studies
Resilient Fuel Payments
Fuel Payment Modernization
High-volume Fuel Payments