Case Study
How TNS Complete Commerce Transformed Vending Payments and Connectivity for a Leader in Cashless Vending
Empowering A Leader in Cashless Vending with Unified Payments and Connectivity for Unattended Retail
A global leader in cashless vending and unattended retail, sought to modernize its payments and connectivity across thousands of devices in the Australian market. As demand for digital and contactless transactions surged, the company needed a single, scalable platform to manage payments, connectivity and device integrations efficiently across diverse locations.
By deploying TNS Complete Commerce for Vending, our customer unified payment acceptance, secure connectivity and payment orchestration within one managed platform, simplifying operations, improving uptime and setting a foundation for growth.
What the Customer had
- Fragmented payment processors
- Connectivity outages and SIM issues
- Hardware lock-in with limited flexibility
- High operational overhead
- Scalability barriers to growth
What Complete Commerce delivered
- Unified payment and connectivity platform
- Multi-network Global Wireless Access (GWA) coverage
- TNSPay Unattended and Bring Your Own Terminal (BYOT) options
- Single managed service model with 24x7x365 support
- Cloud-native architecture ready for expansion
Business Challenge
The businesses legacy vending payment architecture had become increasingly complex:
- Multiple processors, hardware types and carrier relationships created operational silos and inconsistent performance.
- Managing separate vendors for payments, connectivity and compliance consumed internal resources and introduced costly inefficiencies. Frequent SIM-related outages across carriers led to lost transactions and service interruptions.
- Hardware restrictions from existing terminal agreements limited flexibility to innovate and respond to customer demand.
A solution was needed that allowed the customer to integrate its own components and vending software with a pre-existing payment solution. In addition to this, transaction volumes grew and the cost of maintaining legacy systems escalated, and they risked losing customers impacted by rising overhead and unreliable service. A single, accountable partner capable of delivering secure, resilient and scalable infrastructure solutions across its vending estate was needed.
Solution
TNS Complete Commerce for Vending eas selected to unify its payments, connectivity and device management within one trusted platform.
Accept
Connect
Orchestrate
The solutions bundled included: TNSPay Unattended, Bring Your Own Terminal (BYOT), Global Wireless Access (GWA) and TNSPay Orchestration. Each solution provides its own benefits to their entire vending payments infrastructure.
Unattended terminals with Bring Your Own Option
- Enabled cashless payments through TNSPay Unattended payment terminals
- Integrated new Android-based terminals, leveraging BYOT
Multi-carrier SIM
- Automatic Telco Network Switching - Global Wireless Access (GWA) smart SIM cards automatically switch between networks eliminating downtime by weak signal or carrier outage
- Managed Connectivity - Proactive monitoring and alerts
Payment Orchestration
- Secure, compliant transaction processing and multi-acquirer flexibility
- Easy transaction management, including refund generation
- Real-time transaction reporting
The Complete Commerce model not only provides the best unbundled solutions, but also enables the customer to:
- Consolidate their transactions into a single accountable, fully managed service delivery framework
- Take advantage of APIs and global barrier integrations that come with new features and reduced time to market for hardware
- Access built-in support for PCI DSS across its payments infrastructure providing robust security, protecting sensitive cardholder data and reducing its compliance burden
- Rely on TNS’ 24x7x365 monitoring and proactive support
Outcome
Through TNS Complete Commerce for Vending, the customer has consolidated its payments and connectivity into one cohesive platform—achieving reliability, scalability and operational efficiency.
- Unified Platform: Simplified management across payments, connectivity and device networks under a single service agreement.
- Reliability: Achieved near-100% uptime across its multi-network SIM estate with improved transaction success rates.
- Flexibility: Leveraged BYOT to deploy new Android-based terminals without vendor restrictions.
- Scalability: Future-proofed the solution to support rapid growth across the Australian market and beyond.
- Efficiency: Reduced vendor management overhead and accelerated site activations, retaining customers that could have been lost under legacy pricing models.
Why Self-Service Businesses Choose TNS
- Industry compliant solutions
- Multi-layer security
- Highly available
- Industry expertise
- Flexible integration
- Complete scalability
- Cost efficient
- 24x7x365 global expert support
TNS is a global leader in providing full-stack, modern and secure payment solutions, offering managed services to more than 1,400 organizations in over 50 countries.
TNS Complete Commerce is an award-winning full-stack payment and network solution that enables enterprises to accept any transaction at unattended machines and online, connect payment terminals or any device, site or host application via our managed network service solutions and orchestrate payment transactions via our cloud-native platform.
Self Service Solutions
Payment Terminals
Bring Your Own Terminal (BYOT)
Managed Connectivity
Payment Processing
Complete Commerce
What You Gain
Frictionless Customer Experience
Maximized Revenue, Optimized Costs
Reduced Operational Complexities
Secure and Resilient Payments
Easy and Seamless Integration
A Single Supplier
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