Case Study
Complete Commerce for Self-Service
Reliable and compliant payments for Scheidt & Bachmann's ticket vending machines across the UK and Ireland
Improving service levels and achieving compliance for Scheidt & Bachmann
Scheidt & Bachmann (S&B) Fare Collection Systems provide 70% of the ticket vending machines (TVMs) across the UK and 100% across Ireland. They are responsible for around 7.6 million transactions per month. They needed a reliable supplier that could provide better service levels than what they had to keep up with customer demand.
Through TNS Complete Commerce for Self-Service, S&B implemented payment orchestration. TNS operates at a 24x7 system, which meant S&B could improve uptime of their ticket vending machines. TNS also offered something crucial to S&B's operation: a compliant solution.
Challenge
Better service levels than their current system to meet increasing customer demand
Requirements
- Compliant payment solution
- Flexibility to adapt interface to match banking standard
- Usage is going up, reliability is vital
- Ambitious and tight timelines
Solution
- Payment orchestration service
- PCI DSS compliant payment processing
- 24x7x365 operations
“What we got from TNS was a very strong project management team, with some very good technical leadership, with support from the senior management team, bringing everybody together so that we all have the same mindset and the same objective to deliver the project.”
Why Self-Service Businesses Choose TNS
- Industry compliant solutions
- Multi-layer security
- Highly available
- Industry expertise
- Flexible integration
- Complete scalability
- Cost efficient
- 24x7x365 global expert support
TNS is a global leader in providing full-stack, modern and secure payment solutions, offering managed services to more than 1,400 organizations in over 50 countries.
TNS Complete Commerce is an award-winning full-stack payment and network solution that enables enterprises to accept any transaction at terminals and online, connect payment terminals or any device, site or host application via our managed network service solutions and orchestrate payment transactions via our cloud-native platform.
“TNS offered a compliant solution but they also provided a level of industry sector expertise that allowed us to understand what our customers wanted and needed."
Self Service Solutions
Payment Terminals
Bring Your Own Terminal (BYOT)
Managed Connectivity
Payment Processing
Complete Commerce
What You Gain
Frictionless Customer Experience
Maximized Revenue, Optimized Costs
Reduced Operational Complexities
Secure and Resilient Payments
Easy and Seamless Integration
A Single Supplier
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