Case Study
TNS Complete Commerce
Up to 400% revenue boost for Speed Queen through cashless payments enablement
Legendary Reliability Meets Payments Innovation
Speed Queen is the world’s largest manufacturer of commercial laundry equipment. Its machines are legendary for their reliability, underpinning the high performance its customers love.
For 110 years, Speed Queen’s focus on cutting-edge control technology has made it a market leader. Taking their fleet of launderette machines cashless has been made possible by the adoption of tap-and-go payments via integrated unattended payment terminals from TNS.
"The cutting-edge tech of Speed Queen matches very well with the TNS solution, with card payment systems, we're the only manufacturer that's able to offer a per machine card payment system, which is unique in the commercial laundry industry." Jason McSweeney CEO, F.L. Costello and Co, a Speed Queen Distributor
Challenge
Speed Queen faced challenges related to cash payments in their machines, including vandalism and the cost of handling cash.
Solution
Speed Queen went cashless with TNS Complete Commerce, implementing TNSPay Unattended – a solution that supports tap-and-go payments through cards and mobile wallets. The solution consists of:
- Robust unattended payment terminals
- Single and multi-machine payment integration
- Real-time transaction reporting via the Merchant Center
- Secure and reliable payment processing to Speed Queen's preferred bank
- Industry certified and compliant payment solution
- 24x7x365 local support, with global expertise
Benefits
The transition to cashless payments significantly increased Speed Queen’s revenue, with increases ranging from 25% to 400% across its different sites. The convenience of card payments improved customer satisfaction and reduced the operational burden of handling and securing cash.
Up to
revenue increase across different sites
Key Outcomes
Quick Payback
TNS’ UnattendedPayments is the end-to-end solution that enables businesses to accept cashless payments via cards and mobile wallets. Adopting card payments has greatly increased revenue for Speed Queen, which in turn has laid a strong foundation for further growth.
“The least that we’ve experienced to date has been a 25% increase in revenue, with the largest site being a 400% increase in revenue. This is obviously a great benefit to the business and very quickly pays back the capital expense of putting card readers on machines. The new solution has increased the overall reliability of machines, while also reducing incidences of vandalism, which previously risked taking machines out of action and disrupting revenue. There’s no cash left in the machine, so there’s no incentive for people to break into them and destroy them. We don’t have bent coins and jammed coins – they are a thing of the past”. – Jason McSweeney
Happy Customers, Secure Payments
Customers prefer the modernised payment experience offered by UnattendedPayments, while eliminating the burden of cash handling has increased operational efficiency for Speed Queen. “People like using the convenience of a card and they don’t have to carry change. We don’t have to have a change machine, which is a major security issue – the tap-and-go solution completely takes away the need for cash.” – Jason McSweeney Further security is provided by the fact that TNS’ UnattendedPayments terminals are fully PCI PTS 5.x compliant, meeting the latest and highest level of Secure Reading and Exchange of Data security requirements.
Improved Cashflow
At the back end, Speed Queen benefits from the TNS payment processing platform. This is a sophisticated payment processing engine based on TNS’ proprietary infrastructure, which ensures clients’ and their customers’ payments are processed quickly and securely. “Through the TNS payment processing platform, we get the payments cleared every night. The payment platform reports live and if we have to make refunds, it’s a two–click process. We can do it from a mobile phone, from our desktop computers. It’s a far better user experience for laundry customers.” – Jason McSweeney Day-to-day support and software updates to the terminals can be activated remotely, simplifying deployment. And, in the event of support issues, the TNS 24-hour help desk is always on hand.
“That is second to none for any business I’ve been involved in. The technical support is around the clock and excellent”
– Jason McSweeney
“TNS has been the perfect partner in allowing us to make more money through extra revenue, and the support and backup from TNS has allowed us to expand our business”
Jason McSweeney CEO, F.L. Costello and Co, a Speed Queen Distributor
Jason McSweeney CEO, F.L. Costello and Co, a Speed Queen Distributor
Why Self-Service Businesses Choose TNS
- Industry compliant solutions
- Multi-layer security
- Highly available
- Industry expertise
- Flexible integration
- Complete scalability
- Cost efficient
- 24x7x365 global expert support
TNS is a global leader in providing full-stack, modern and secure payment solutions, offering managed services to more than 1,400 organizations in over 50 countries.
TNS Complete Commerce is an award-winning full-stack payment and network solution that enables enterprises to accept any transaction at terminals and online, connect payment terminals or any device, site or host application via our managed network service solutions and orchestrate payment transactions via our cloud-native platform.
Self Service Solutions
Payment Terminals
Bring Your Own Terminal (BYOT)
Managed Connectivity
Payment Processing
Complete Commerce
What You Gain
Frictionless Customer Experience
Maximized Revenue, Optimized Costs
Reduced Operational Complexities
Secure and Resilient Payments
Easy and Seamless Integration
A Single Supplier
Case Studies
Transit Ticket Machines
Cashless Laundromats