Case Study
EAC Makes Savings and Improves ATM Uptime and Availability with TNSLink for Unnatented
One of Spain's leading ATM deployers, Euro Automatic Cash (EAC) turned to TNS to provide a managed connectivity service for its fleet of ATMs and secured a partner that is focused on providing quality service and enhanced levels of reliability, resilience and redundancy.
The Customer
EAC operates and manages approximately 1,500 ATMs, providing services for domestic customers and tourists, with machines placed in high-footfall locations including near tourist attractions, in shopping centers and transport hubs as well as in leisure centers and restaurants, throughout mainland Spain and its islands. Its stated ambition is to be available whenever, wherever its customers need its services.
The Challenge
EAC required a partner capable of delivering a high-quality service, within a carefully structured budget that met profit and loss expectations of its shareholders, that would deliver near 100% availability for its ATMs and that would provide improved visibility and monitoring of a geographically diverse fleet.
The Solution
EAC selected TNS and its fully managed connectivity solution, TNSLink for Unattended, to provide a resilient, secure, PCI DSS certified solution incorporating 24x7x365 proactive monitoring and management from TNS’ four global Network Operation Centers.
Results
Through partnering with TNS, EAC has been able to achieve significant cost savings of 20-30%, enhance visibility of its ATM estate and individual device status and successfully migrate all 1,500 ATMs in just six months.
EAC’s Promise – ATMs Available Whenever, Wherever
In 2022, EAC completed a review of its connectivity requirements and identified that a new connectivity partner was required to deliver on the business’ aims and ambitions for the future. The goal was to find a partner that was focused on providing quality service and enhanced levels of reliability, resilience, and redundancy that would deliver near 100% availability for its nationwide fleet of ATMs. Owned by Grupo Santander and Euro Information – Credit Mutuel, EAC began a search for a provider and became aware of TNS and its reputation as a trusted partner for financial institutions and ATM deployers throughout Europe and across the globe.
TNSLink for Unattended – Managed Connectivity Solution Improves Uptime and Availability
With EAC’s focus on quality of service, security, reliability, and cost-effectiveness, TNS proposed TNSLink for Unattended, a fully managed connectivity solution that is specifically tailored to the needs of unattended terminals such as ATMs.
The TNSLink for Unattended service deployed for EAC provides resilient, secure, fully managed wireless access to TNS’ Level 1 PCI DSS certified network through a Global Wireless Access (GWA) SIM. GWA SIMs provide multi-carrier roaming, uniquely optimized for payments devices, through a single SIM. This configuration provides enhanced resilience, improved uptime, and redundancy for the fleet of ATMs through intelligent, rapid automatic network switching to the best available network.
Cost Savings and Enhanced Visibility of ATM Estate and Individual Devices
In 2022, EAC completed a review of its connectivity requirements and identified that a new connectivity partner was required to deliver on the business’ aims and ambitions for the future. The goal was to find a partner that was focused on providing quality service and enhanced levels of reliability, resilience, and redundancy that would deliver near 100% availability for its nationwide fleet of ATMs. Owned by Grupo Santander and Euro Information – Credit Mutuel, EAC began a search for a provider and became aware of TNS and its reputation as a trusted partner for financial institutions and ATM deployers throughout Europe and across the globe.
Resilience Without Rigidity in ATM Connectivity
An Agnostic Connectivity Model
Real-Time Visibility and Control