CASE STUDY
How TNS Complete Commerce Modernized Parking Payments Across APAC for Care Park
Care Park, the second-largest parking operator in Australia with a global footprint of more than 400 sites, faced mounting pressure to modernize its outdated infrastructure.
Legacy equipment, fragmented vendor management and compliance risks hindered its ability to scale. With ambitions to become the leading operator in the Asia-Pacific region, Care Park partnered with TNS to overhaul its payments ecosystem.
TNS Complete Commerce for Parking unifies Payments, resolves compliance risks, and enables digital-first growth for one of Australia's largest parking operators
Business Challenge
- Compliance risks: PCI issues on card readers across open-air pay-and-display sites, with costly replacement requirements.
- Legacy infrastructure: Heavy reliance on coin and card machines, with minimal digital enablement.
- Underinvestment: Two decades of limited upgrades in assets, technology and strategy.
- Revenue leakage: Difficulty reconciling fees across states and regions, creating risk of loss and inefficiency.
- Vendor complexity: Multiple providers across sites created inconsistency, fragile resilience and higher costs.
- Growth barrier: Without modernization, Care Park could not meet customer expectations for digital-first parking or scale into APAC.
Solution
- Unified Complete Commerce Platform: TNS Complete Commerce for Parking consolidated acceptance and orchestration into a single cloud-native system.
- App and Reservation Services: Launched the Care Park App built on the TNSPark app, enabling prebooking for their carparks and easy parking experience in their pay-and-display sites, boosting convenience and usage.
- Compliance delivered: Resolved PCI card reader issues and ensured regulatory adherence.
- Vendor consolidation: Replaced fragmented arrangements with a single accountable partner model.
- Future-ready foundation: TNS Complete Commerce for Parking provides Care Park with the ability to adopt dynamic pricing, automation and yield management.
- Customer-centric service: TNS provided direct engagement, responsive support, and long-term partnership focus.In an environment where uninterrupted guest payment experiences are critical, leadership required a secure, durable and transparent partner.
Outcome
- Compliance secured: Reduced PCI risk across legacy pay-and-display machines.
- Operational efficiency: Simplified vendor management and reduced reconciliation problems.
- Digital adoption: App usage growing steadily; pre-booking expected to increase transaction volume post rollout into other sites.
- Revenue protection: Closed leakage gaps through unified payments and stronger reporting.
- Scalability: Positioned to expand across APAC with a robust digital-first platform.
- Partnership strength: CEO Paul Feltrin emphasized the relationship with TNS has “grown stronger” from solving compliance into enabling long-term strategic growth.
Sites globally
PCI Compliance risks reduced across portfolio
Pre-booking launch with TNSPark Reservation.
App adoption metrics
Growth trajectory in APAC
Discover how TNS Complete Commerce can transform your payments and network infrastructure today.
Learn how TNS Complete Commerce can remove the complexity associated with payments infrastructure for your business by visiting https://tnsi.com/solutions/payments/complete-commerceExplore our industry-leading payments across our Accept, Protect, Connect and Orchestrate product portfolios.
Or get in touch with a member of the TNS Payments Market team to see how our solutions can help your business
Stop Revenue Leakage
Future Proofing the Customer Experience
Optimising Operations and Costs