Case Study
TNS Complete Commerce Drives Efficient Parking Payments for Major Australian Airport
Unified Parking Payments Platform Modernizes Key Transport Hub
When a major Australian airport needed to modernize its parking payments platform, it needed a provider with industry knowledge and expertise in parking, airports and payments – enter TNS.
TNS Complete Commerce is a full-stack, modern and secure payment and network capability - providing the best bundled solutions, made up of the best unbundled products. The solution leverages TNS' Accept and Orchestrate platforms for Melbourne Airport's parking needs and, provides unique insights through TNS' portals, monitoring and measuring transactions across the full commerce ecosystem.
Business Challenge
With tens of millions people passing through the airport every year, the basic parking payment infrastructure in place needed an upgrade to keep up with the changing payment landscape and customer expectations. Key elements of the upgrade were identified as:
- A modern and scalable payment and pre-booking system that enhanced the customer experience
- Integration with existing platforms to tailor communications and promotions to boost customer engagement and loyalty
Parking is often the first and last interaction at the airport for many passengers, and the airport needed a seamless and reliable parking payments solution to provide the best customer experience its passengers had come to expect.Considering the vast number of passengers, the airport needed a system that could provide pre-booking and integration with existing platforms to tailor communications and promotions to help boost customer engagement and loyalty.
Having been voted ‘Best Airport’ in APAC on multiple occasions, this particular airport was looking for a partner that could provide a modern, flexible and scalable payment solution to keep up with the changing payment landscape and customer expectations.
Annual passengers passing through the airport
Parking bays across 6 car parks ar the airport
Solution
TNS implemented TNS Complete Commerce, bundling together its best-in-class parking solutions TNSPark Reservation and TNSPay Unattended across all car parks at the airport.
TNSPark Reservation
- Online parking solution enabling customers to plan ahead, book and pay in advance
- Subscription for seamless entry and exit and to start and stop session parking
- All-in-one app and processing system
TNSPay for Unattended
- Easy integration and simple deployment eliminates the need to build, add and maintain complex connections
- Reliable connectivity to any unattended payment terminal, site or cloud environment
- Real-time reporting and insights in a single dashboard
With TNSPark Reservation handling pre-booking payments and TNSPay for Unattended deployed across payment terminals at car park boomgates, the airport’s modern, flexible and scalable parking payment solution allowed for:
- QR codes enable as an entry identifier, helping to reduce customer refunds compared to previous system that used credit cards as the identifier
- Increase in payment methods acceptance to include ApplePay and GooglePay
- Passkit integration allowing customers to save parking passes on their mobile wallets
- Dynamic Display Widget on its pre-booking webpage to sell or cross-sell relevant seasonal promotions
- Integration with airport’s revenue management system to optimize parking pricing
Additionally, Complete Commerce’s API integration with the airport’s customer relationship management system enables communication and marketing improvements, including:
- Tailored communications and promotions for both parking and non-parking products, optimizing customer engagement
- Post-exit email functionality allowing the airport to receive feedback from customers via a survey
Outcome
Since deploying Complete Commerce for Parking, the airport has streamlined payment management for its parking products, with easier reconciliation thanks to a single supplier. Operational efficiencies have emerged, notably fewer refund requests.
The airport’s pre-booking experience was rated highest for customer engagement. Enhanced insights from the Complete Commerce platform have strengthened marketing and customer communication.
The parking operation, once viewed as a risk area due to aging systems and compliance exposure, is now a stable, scalable and guest-friendly digital touchpoint.
Why Airports Choose TNS
- Multi-layer security
- Highly available
- Specialist guidance
- Complete scalability
- Cost efficient
- 24/7 global expert support
Discover how TNS Complete Commerce can transform your payments and network infrastructure today.
Learn how TNS Complete Commerce can remove the complexity associated with payments infrastructure for your business by visiting https://tnsi.com/solutions/payments/complete-commerceExplore our industry-leading payments across our Accept, Protect, Connect and Orchestrate product portfolios.
Or get in touch with a member of the TNS Payments Market team to see how our solutions can help your business
Stop Revenue Leakage
Future Proofing the Customer Experience
Optimising Operations and Costs