Case Study
How TNS Enabled a Resilient Payments and Connectivity Foundation for Cantaloupe Systems Australia
Empowering Cantaloupe Systems Australia with Unified Payments and Connectivity
Cantaloupe Systems Australia (CSA) is an independently owned Australian technology company and the exclusive provider of the Cantaloupe platform and related unattended retail solutions across Australia. The company delivers locally managed payment services, software, telemetry, hardware and customer support to vending and unattended retail operators nationwide.
As demand for digital and contactless payments continued to grow, CSA sought a scalable infrastructure partner to support secure payment processing, resilient connectivity and flexible device integration across its expanding installed base.
By integrating TNS’s payments and connectivity services into CSA's broader payment ecosystem, the company strengthened payment reliability, simplified operations and established a scalable platform for future growth.
CSA business requirements
- Simplify payments and connectivity
- Improve network resilience
- Maintain hardware flexibility
- Reduce operational complexity
- Support future growth
What TNS delivered
- Unified payment gateway and connectivity platform
- Smart multi-network SIM for industry-leading connectivity and resilience
- Options for robust, next-generation TNS unattended terminals or customer terminal integration into TNS's payment gateway via a terminal API
- Single managed service model
- Cloud-ready, scalable infrastructure
- Multipl
Business Challenge
As CSA's Australian customer base expanded, managing multiple payment processors, telecommunicationsnproviders and hardware platforms became increasinglyncomplex. The business required a trusted infrastructure partner capable of delivering secure payment processing, resilient connectivity and exible device integration while allowing CSA to continue delivering its own Australian payment services, software platform and customer support.
CSA also wanted to preserve hardware flexibility, minimize supplier complexity and ensure a smooth transition away from legacy 3G connectivity, creating a modern platform capable of supporting continued innovation and growth.
Solution
CSA selected TNS as a strategic infrastructure partnerbfor their ability to unify payments, connectivity andbdevice management within a single trusted platform,benhancing its own payment ecosystem.
For CSA, the solutions bundled included: TNSPay Unattended, Bring Your Own Terminal (BYOT), Global Wireless Access (GWA) and TNSPay Orchestration.
Payment Gateway Services
Provides secure, PCI DSS-compliant transaction processing and multi-acquirer routing, to reduce complexitynand help improve success rates.
TNS Smart SIM
- Leverages multi-network approach for seamless, uninterrupted service by automatically and autonomously switching carriers when a network disruption is detected, helping ensure continuous payment acceptance by automatically selecting the most reliable available carrier connection.
Unattended terminals with Bring Your Own Option
TNSPay Unattended - Delivers robust, pre-certified payment terminals purpose-built for vending and unattended environments, supporting EMV, contactless and mobile wallet acceptance.
Bring Your Own Terminal (BYOT) – Provides flexibility to integrate CSA's preferred payment hardware while preserving existing investments.
“With TNS, we have one partner, one phone call we can make, and we can get the right people in a room literally the same day with any problem we may be having or anything we want to solve.”
Chris Pollard, Director Cantaloupe Systems Australia
Outcome
By combining CSA’s locally managed payment platform, software and customer support with TNS’s secure payment gateway and connectivity infrastructure, which form the foundation of the solution, the business has created a resilient, highly secure and scalable solution for Australia’s unattended retail industry.
- Unified Platform – Simpli ed management of payments and connectivity through a single, accountable infrastructure partner.
- Reliability – Improved network resilience and transaction reliability. Flexibility – Support for multiple payment hardware options.
- Scalability – Future-proofed the solution to support future growth and new payment technologies.
- Efficiency – Reduced operational overhead and faster customer deployments.
- Partnership – An ongoing partnership focused on innovation, reliability and customer success.
Why Self-Service Businesses Choose TNS
- Multi-layer security
- Highly available and resilient
- Specialist guidance
- Complete scalability
- Cost efficient
- 24x7x365 global expert support
TNS is a global leader in providing full-stack, modern and secure payment solutions, offering managed services to more than 1,400 organizations in over 50 countries.
TNS payment and network solutions support enterprises to accept any transaction at terminals and online, connect POS terminals and retails stores with our managed network service solutions and orchestrate payment transactions via our cloud-native platform.
Vending Solutions
Payment Terminals
Bring Your Own Terminal (BYOT)
Managed Connectivity
Payment Processing
Complete Commerce
What You Gain
Frictionless Customer Experience
Maximized Revenue, Optimized Costs
Reduced Operational Complexities
Secure and Resilient Payments
Easy and Seamless Integration
A Single Supplier
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